Privacy Policy
How we collect, use, and protect your information
At Riavv Jewelry, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or purchase our jewelry. By using our website, you consent to the practices described in this policy.
1. Information We Collect
We collect information that you provide directly to us, such as when you:
- Create an account or profile
- Place an order or make a purchase
- Subscribe to our newsletter
- Contact our customer service
- Participate in surveys, contests, or promotions
This information may include:
- Contact information (name, email address, postal address, phone number)
- Payment information (credit card details, billing address)
- Demographic information (age, gender, preferences)
- Communication history with us
We also collect information automatically when you visit our website, including:
- IP address and device information
- Browser type and settings
- Browsing behavior and interaction with our website
- Referral sources
2. How We Use Your Information
We use your personal information to:
- Process and fulfill your orders
- Provide customer service and support
- Send transactional emails and order updates
- Send marketing communications (if you've opted in)
- Improve our website and services
- Personalize your shopping experience
- Prevent fraud and enhance security
- Comply with legal obligations
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your browsing activities. These technologies help us analyze website traffic, customize content, and provide enhanced functionality. You can manage your cookie preferences through our Cookie Consent Manager.
Types of Cookies We Use
- Necessary cookies: Essential for the website to function properly
- Preference cookies: Remember your settings and preferences
- Analytics cookies: Help us understand how visitors use our website
- Marketing cookies: Track your browsing habits to deliver targeted advertising
For more information, please see our Cookie Policy.
4. How We Share Your Information
We may share your personal information with:
- Service providers: Third parties that help us operate our business (payment processors, shipping companies, marketing partners)
- Business partners: When necessary to provide services you've requested
- Legal authorities: When required by law, court order, or government regulation
- Business transfers: In connection with a merger, acquisition, or sale of assets
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or theft. However, no security system is impenetrable, and we cannot guarantee the absolute security of your data.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Access to your personal information
- Correction of inaccurate information
- Deletion of your personal information
- Restriction of processing
- Data portability
- Objection to processing
To exercise these rights, please contact us at [email protected].
7. Marketing Communications
You can opt out of receiving marketing communications from us at any time by:
- Clicking the "unsubscribe" link in any marketing email
- Updating your preferences in your account settings
- Contacting our customer service team
8. Children's Privacy
Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.
9. International Data Transfers
Your personal information may be transferred to and processed in countries other than the country in which you reside. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information when it is transferred internationally.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page with a new effective date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Riavv Jewelry
25 Hatton Garden
London, EC1N 8BQ
United Kingdom
Email: [email protected]
Phone: +44 20 7123 4567
Last Updated: May 6, 2025