Terms of Service

The terms and conditions governing your use of our website and services

Welcome to Riavv Jewelry. These Terms of Service ("Terms") govern your use of our website (riavvsuper.media) and the purchase of our products and services. By accessing our website or purchasing our products, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or purchase our products.

2. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our website following the posting of revised Terms means that you accept and agree to the changes.

3. Using Our Website

3.1 Account Registration

To access certain features of our website, you may need to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

3.2 Prohibited Conduct

When using our website, you agree not to:

4. Products and Orders

4.1 Product Information

We strive to display our products accurately, but we do not guarantee that all details, including colors and dimensions, are accurate. Natural variations in materials may occur, and images are representative only.

4.2 Pricing and Availability

All prices are displayed in British Pounds (£) and include UK VAT where applicable. We reserve the right to change prices at any time. Despite our best efforts, a small number of items may be incorrectly priced. If a product's correct price is higher than the stated price, we will contact you before shipping.

4.3 Order Processing

Your order constitutes an offer to purchase our products. We reserve the right to accept or decline your order for any reason. After placing an order, you will receive an acknowledgment email. This does not mean your order has been accepted. An order is accepted when we send you a confirmation email that your order has been dispatched.

4.4 Payment

We accept various payment methods as indicated on our website. By providing payment information, you represent that you are authorized to use the payment method. All payment information is encrypted and processed securely.

5. Shipping and Delivery

5.1 Shipping Methods

We offer various shipping methods, with costs calculated at checkout. Delivery times are estimates and not guaranteed. We are not responsible for delays beyond our control.

5.2 International Shipping

For international orders, you may be subject to import duties and taxes upon delivery. These charges are your responsibility. Please check with your local customs office for more information.

6. Returns and Refunds

6.1 Return Policy

You may return most purchased items within 30 days of delivery for a full refund. Items must be unused, in their original packaging, and accompanied by the original receipt or proof of purchase. Custom or personalized items cannot be returned unless defective.

6.2 Refund Process

Refunds will be issued to the original payment method. Processing times may vary depending on your payment provider. Shipping costs are non-refundable unless the return is due to our error.

6.3 Defective Products

If you receive a defective product, please contact us within 14 days of delivery. We may request photos of the defect before issuing a return authorization. Defective products will be replaced or refunded at our discretion.

7. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Riavv Jewelry or our licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works of our content without our express permission.

8. User Content

If you submit reviews, comments, or other content to our website, you grant us a non-exclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content worldwide in any media.

9. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

10. Limitation of Liability

To the maximum extent permitted by law, Riavv Jewelry shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products. In no event shall our total liability exceed the amount paid by you for the products giving rise to the claim.

11. Warranties and Disclaimers

Our products come with guarantees that cannot be excluded under UK Consumer Law. We warrant that our products will be of acceptable quality, fit for purpose, and as described. Except as expressly provided, our website and products are provided "as is" without any warranties of any kind.

12. Indemnification

You agree to indemnify, defend, and hold harmless Riavv Jewelry, its officers, directors, employees, and agents from any claims, damages, liabilities, costs, or expenses arising from your violation of these Terms or your use of our website or products.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the Terms shall otherwise remain in full force and effect.

15. Contact Information

If you have any questions about these Terms, please contact us at:

Riavv Jewelry
25 Hatton Garden
London, EC1N 8BQ
United Kingdom
Email: [email protected]
Phone: +44 20 7123 4567

Last Updated: May 6, 2025